Your Bathroom Remodeling Feedback In Washington Matters
Why Your Bathroom Remodeling Feedback In
Washington Matters So Much To Us
Continuously Improving Our
Service For You
Customer feedback is pivotal. And it’s even more critical regarding bathroom remodeling in Washington.
When your bathroom remodeling project is complete, top-tier contractors understand it isn’t over yet. That’s when it’s time to discover how they did and how they can improve.
At NW Bath Specialists, an authorized dealer of Bath Planet, we do precisely that.
We’re an exceptional bathroom remodeling company, but we don’t rest on our laurels.
We value our clients’ feedback and use it to improve our service, from initial phone calls to cleanup and everything in between.
GuildQuality Surveys After Bathroom
Remodeling Project Completion
Customer feedback is how we learn about how we performed on a project. And when asking for homeowners’ feedback, we want them to feel they can be honest with us.
A third-party, unbiased company, GuildQuality, reaches out to customers on our behalf and conducts surveys to gauge the quality of their experience with us. Asking a few questions (that won’t take up much of your time) like:
- Did they clean up well?
- Would you hire them again?
- Did they do everything they said they would do?
These questions give us insight into what you thought of our service, and we put these surveys to great use.
We Come Highly Recommended
GuildQuality posts its surveys online. This means anyone considering hiring NW Bath specialists to remodel their bathroom can browse those surveys, which allows them to get a better picture of what their bathroom remodel with us will be like.
Our reputation throughout our community precedes us. Everything from GuildQuality surveys to Google reviews provides information about us.
So, you’ll better understand why you should choose us, and we’ll better understand how we can perform even better tomorrow than we did today.
A win-win.
Proven Consistency
At one point, 50 customers in a row during GuildQuality surveys said we were a company they would highly recommend to friends or family.
We understand the significance of someone recommending a remodeling company to someone they care about – it’s not done lightly.
That’s why we must be as consistent as we are. We deliver incredible shower and bath remodels day in and day out, which leads to our community trusting us with their homes.
Weekly Meetings To Discuss Feedback
If we don’t know, we can’t get better.
Customer feedback is vital to our continued improvement. And its reach touches every area of our service, from our workmanship to customer service and everything in between.
From Google reviews to GuildQuality, we meet weekly to discuss what our customers are saying about our service.
Of course, we love positive reviews. But we also look for opportunities to adapt or improve our work. If there’s something we could have done differently, we review it and implement changes when necessary.
Our goal is consistent improvement to maintain excellent service for you.
Following Up On Our Bathroom Remodels
Anything less than 100% satisfaction is unacceptable.
So, when we see a review from a client who wasn’t happy with some part of our service, we contact them. We understand that something has gone wrong, and we ask questions.
We want to know what we could have done differently and whether there’s something we could do now to fix it.
If you’re not happy, we want to make it right.
We don’t pass the buck or make excuses. We will correct the issue if we made a mistake or there was an oversight.
At NW Bath Specialists, your feedback is a driving force behind our commitment to providing our community with the stellar bath and shower remodels they expect. We’re grateful you take the time to share.
So, if you need a bathroom or shower remodel in Washington and want a reliable bathroom contractor who takes customer feedback to heart, contact NW Bath Specialists to schedule a free quote.
