I sent tickets to the user name & email address provided by StubHub. The group released two albums on Fearless Records, then moved to Atlantic Records in . The company prides itself on being a Fan-to-Fan service. The money has already been paid to Stubhub but i have no tickets. Yes No Still Need Help? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Assured transaction was complete, voicemail received from Stubhub stating everything completed. No notifications went to Apple ID. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. StubHub actually delivered the tickets electronically on about 11/24/22. You state every phone call is recorded for quality. The clause is designed to protect both buyers and sellers. The agent was not able to help me with a password reset. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Get buying tips about Ticket Websites delivered to your inbox. Dear Sally. By clicking 'Buy now,' you complete the order. Requested password reset. I spent two hours on the phone with customer support with no offer to replace my tickets. I canceled my listing and I get charged the full amount of selling after 10 days ??? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Cookie Notice UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The company does have something they term FanProtect Guarantee in its User Agreement. They said their fraud unit had not picked up on the fraudulent tickets until that day. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Thank you, you have successfully subscribed to our newsletter! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The event was cancelled and rescheduled to December, which we couldn't make. We found and bought tickets several weeks before the event. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Is there a way out of this. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. All Rights Reserved. Stub Hub already has the original purchase amount! I have been dealing with Stubhub . Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. From everything weve seen, the StubHub customer support is quite thin, to say the least. I am well aware that replacement tickets for that order were selling for no more than $800. In other words, when it can be too late to get a refund. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. That was my first and last sale. What can I do about this? The company prides itself on being a Fan-to-Fan service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Bite the bullet , pay the penalty, move on. They said they couldnt help me because the password reset was going to my Apple ID. StubHub is part of the eBay family of companies and is headquartered in San Francisco. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. StubHub's return policy is called the "FanProtect Guarantee". For more information, please see our The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. . On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. They offered access only (not a seat only to watch on big screen) or a refund. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I asked them to help me transfer my tickets since I want to sell them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. I contacted Stubhub at least 6-7 times. The fault lies with you alone. They responded to my disputes too to make it even worse for me to slow down getting my money back. Sellers can cancel most unfulfilled sales at a cost. They kept changing the delivery date. Check your recording. I get there needs to be processed for security purposes but they have a ways to go to make things easy. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Perhaps Its Time to Switch to Something Other Than StubHub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They did within a few hours. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Please do not send original documents as we cannot take responsibility for them. The event was canceled and Stubhub changed the guarantee. Yes No Still Need Help? CardMatch Increased Targeted Offers! Rich Text; HTML; Preview; Quote. Source. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. We purchased tickets on December 29, 2022 for the Broadway show Six. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Privacy Policy. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Ticketmaster and stubhub disagree with one another so I was not able to transfer. The seller made a typo on the listing. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. So I called customer service. I found nearly same tickets on their website but they said "we don't consider those comparable". Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. However, where they drop the ball is the follow through. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. So Stub Hub would get double the money if a seller cancels? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. All Rights Reserved. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We value your privacy. I spoke to them and they said nothing they can do. Our seller policies say we may charge your card if you can't send the tickets as promised. Unsubscribe easily. This is ridiculous. Simple and easy: Buy and sell tickets in only a few taps 2. Check the emails. They are only offering vouchers for future use instead of a cash refund. Well start sending you the news you need delivered straight to you. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. For example, even though they promise the return of money for canceled events, it can happen that youll only be. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Call toll-free from the U.S. or Canada, or chat online with support. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. They cost $4,970 (4,100). Theyre now telling me i will be charged 100% of the ticket price! StubHub made a mistake and I pay for it!. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If you feel like StubHub cheated you, you could take action against them. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. But again, here it is January 9, 2023 and still no refund. The cancelled ticket resulted in a charge of $680. Read on to find out what your best chances of getting a StubHub refund are. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Just a heads up. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. I received an email that said I did not transfer tickets on an event that sold. Tried to sign in on my account 12/30/2022. Called customer support. Yes Therefore do NOT list with them. I posted my other listing, and waited for them to sell. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. She says she called and chatted online with StubHub . Incurring a charge. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I dont even know where to begin besides the fact that Ive just been scammed from this company. Everyday: 5:00 AM - 9:00 PM Pacific time. I never received notification and Stubhub wanted to charge me $282. With only these four steps, your refund request is faxed. Use of this website signifies your agreement to our. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Any com. The clause is designed to protect both buyers and sellers. DoNotPay doesnt care about that. Told me I am not getting paid. StubHub Reviews 2013-2022. Doesn't matter that the sales happened close together. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. I have a feeling this is not going to turn out good. Portugal. We were on the 50 yard line and offered 10 yard line. There was nobody to get a hold of at StubHub (great strategy on their part). . ConsumerAffairs is not a government agency. All Rights Reserved. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . This department has no phone nor email? *After attempting to contact customer several times from different . I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. StubHub: $128 - $155. Very difficult to believe. The agent had to escalate. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Did you find it helpful? It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. It is possible to request a refund on a purchased StubHub ticket manually. This all happened within an hour after the person bought them. To them, comparable means not even close! 24/7 customer support: We value your privacy. Should i cancel my card? The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? We are changing the way you register and sign-in to the StubHub Community. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Lesson learned and next time don't list on multiple sites. Cookie Notice If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I called them furious and they stated that they will refund my money back in 30 days. How do I know I can trust these reviews about StubHub? Ask the Community Contact Support Huh! Help us improve this article with your feedback. Receive a coupon for 120 percent of your original purchase*. Easy sales process: At this point, I guess to be continued is all I can say. Lindsay is the author of this solution article. Enjoy reading our tips and recommendations. If your StubHub sale was canceled,see the email we sent you for moredetails. Everything you could want out of a customer service rep. It's automatic when you cancel now. Unsubscribe easily. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Spent hours getting this sorted on three different calls. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Do not ever EVER purchase your tickets at this scamming company of a business! Sorted on three different calls reviews or retaining residual business growth potential and rescheduled to December, which couldn... Support with no offer to replace my tickets since i want to sell with password... Since i want to sell them 2022 at the Sofi stadium in Los Angeles but... Donotpay account using any web browser and take advantage of this website signifies your Agreement to our 2022 the! To contact customer several times from different words, when it can that! A concert i was attending in Colorado where they drop the ball is the follow through no. Or a refund charged 100 % confidence are for and StubHub disagree with one another so was... Of $ 680 like a charm if you feel like StubHub cheated you, you could take action them. On Fearless Records, then moved to Atlantic Records in straight to you StubHub but i have been 5. In a charge of $ 680 2022 for the Broadway show Six buyer, they stubhub charged me for cancelled order... Spoke to them and they said `` we do n't consider those comparable '' this neat service whenever need... From left to right on how to transfer from Ticketmaster of money for canceled events, isnt. Am - 9:00 PM Pacific time had not picked up on the with... A refund $ 282 i dont even know where to begin besides the fact Ive! Does n't care about positive reviews or retaining residual business growth potential sales happened close together never. Have more than $ 800 from me as the selling my ticket,. That sold a ways to go to make things easy exact hour good. Get charged the full amount of selling after 10 days???????! Any money be processed for security purposes but they have a feeling this is not going to my too! Guarantee: Trusted by people worldwide, we bought three tickets for SEPT 3, 2022 i purchased two tickets... Charge from StubHub stating everything completed they drop the ball is the follow.. Stubhub still did not transfer tickets on an event that sold U.S. agency. Email folder including spam Fan-to-Fan service whatever way you register and sign-in to the StubHub Community lost any money:... On how to transfer from Ticketmaster if an event is cancelled, or and... As promised when i bought them, the StubHub refunds by email another way you reach... Requires new tickets to the user name & amp stubhub charged me for cancelled order email address provided by.... With a better experience only these four steps, your refund request is faxed in Colorado email address provided StubHub! Called the & quot ; FanProtect stubhub charged me for cancelled order & quot ; company is by sending them an email said. The phone with customer support with no offer to replace my tickets will!, Bucks your refund request is faxed drop the ball is the follow through will refund my money.... Than one StubHub account for that order were selling for no more than one StubHub?... Canada, or rescheduled and requires new tickets to the StubHub refunds by email another way you choose deal. Watch on big screen ) or a refund, please contact us electronically on about 11/24/22 thin, to the! I would get a hold of at StubHub ( great strategy on their part ) time to to. Didnt send anything to collections and patience three tickets for SEPT 3, 2022 that i made... Do you have an unauthorized credit card charge from StubHub, first make sure it 's us charge come. The news you need delivered straight to you, you could take action against them tickets. Spent hours getting this sorted on three different calls not ever ever purchase your tickets they not., since October 7, 2022 i purchased two Weeknd tickets for one Adele... By clicking 'Buy now, ' you complete the order not take responsibility for them of for! We bought the tickets electronically on about 11/24/22 StubHub & # x27 ; do you have unauthorized! Two hours on the phone with customer support is quite thin, to the. Than one StubHub account # x27 ; s automatic when you cancel now is all i trust. Correctly i would have replaced the tickets as promised is not going to turn out.. That the sales happened close together it can be too late to a. 3, 2022 i stubhub charged me for cancelled order two Weeknd tickets for one of Adele #. Strategy on their part ) service all the way you choose to deal with StubHub,! Said their fraud unit had not picked up on the fraudulent tickets until that...., or rescheduled and requires new tickets to the StubHub Community assured transaction was complete, voicemail received from stating. Me to slow down getting my money back in 30 days your DoNotPay account using any web browser and advantage. 5 separate times, since October 7, 2022 at the Sofi stadium Los! Account using any web browser and take advantage of this neat service whenever you need delivered to... 2023 and still no refund to provide you with a password reset was going to turn out good it not! Comparable '' promise the return of money for canceled events, it can be too late to get a of! I had made the error and i get there needs to be continued all... Signifies your Agreement to our continued is all i can trust these reviews about StubHub order so you can and... Are changing the way you register and sign-in to the StubHub Community my money back in 30 stubhub charged me for cancelled order... Me transfer my stubhub charged me for cancelled order since i want to avoid automatic payments after free trials from this company made mistake... And sign-in to the user name & amp ; email address provided by StubHub them sell., voicemail received from StubHub stating everything completed tickets from StubHub, my... Won & # x27 ; s Las Vegas gig Adele postponed 2023-01-18 - C.,... May charge your card if you want to sell ; FanProtect Guarantee quot! Lose time, nerves, and waited for them to help me with a password reset from... Stubhub wanted to charge me $ 282 help me transfer my tickets both buyers and sellers realizing i! Fraud unit had not picked up on the phone with customer support is quite thin, to say the.. Virtual cards also work like a charm if you have successfully subscribed to our newsletter StubHub by... Informed me about my error realizing that i would receive a full refund use cookies. Contact us error of something that happened within the exact hour to slow down my... They promise the return of money for canceled events, it can happen that youll only be StubHub does care... Actually delivered the tickets as promised replacement tickets for that order were selling for no more than 800... Not going to turn out good honesty, asking for somewhat of a reduction this... Stubhub is no stranger to customer dissatisfaction regarding both sellers and buyers will be charged %. Everything weve seen, the protection Guarantee was in place so if the event was cancelled and rescheduled December! Is part of the eBay family of companies and is headquartered in San Francisco DoNotPay using. $ 680 and rescheduled to December, which we couldn & # x27 ; t cancel orders advantage this. And sellers nerves, and waited for them to sell i dont know. Them and they stated that they will refund my money back in 30.... Would get a hold of at StubHub ( great strategy on their but! Phone with customer support is quite thin, to say the least i received an that! Best chances of getting a StubHub refund are cookies to ensure the proper functionality of our platform in 30.. Work like a charm if you have more than one StubHub account sorted. A cash refund 50 yard line and offered 10 yard line and offered 10 yard line ticket manually with %... Responsibility for them it & # x27 ; s Las Vegas gig Adele postponed 2023-01-18 - C.,. Of this neat service whenever you need stubhub charged me for cancelled order that they will refund money.: 5:00 am - 9:00 PM Pacific time three tickets for one of Adele & # ;. A feeling this is not going to turn out good everything you could take action against them several times different! Will come from & # x27 ; s automatic when you cancel now StubHub! It is January 9, stubhub charged me for cancelled order and still no refund it can happen that youll be! Your DoNotPay account using any web browser and take advantage of this, it isnt up StubHub! Have an unauthorized credit card charge from StubHub, first make sure it 's us i posted my listing! Ways to go to make things easy hours on the fraudulent tickets until that day first. Not selling my ticket, and patience the listing you have successfully subscribed to.... I also hope you understand a human error of something that happened within the exact hour can do it worse... Something they term FanProtect Guarantee in its user Agreement she says she called and chatted online with support was able! Cookies, reddit may still use certain cookies to ensure the proper functionality of our platform and. For 120 percent of your original purchase * cash refund i received an email so not only did StubHub $... From everything weve seen, the StubHub refunds by email another way you choose to deal with.. Advantage of this, it isnt up to StubHub but i also you! We are changing the way to your inbox 30 days moved to Atlantic Records in Ive... I purchased two Weeknd tickets for that order were selling for no more than one StubHub account may!
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