I guess that my issue is no big deal to them. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. I contacted them and they would just hang up on me when I asked legit questions about their shipping and their prices. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. The part was obviously painted over ot disguise the defective spot on the tool. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. Nothing. Their only offering during the four emails was to remove the bearing caps. They try to hold on to your money as long as they can! Such customer service. Detailed Ratings. This is going to equate to 1/3 the price of the item. I Dropped The Package Off At UPS Aug. 11, 2020 9:00am You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. My . (297K) and Twitter mentions (1). However, as they're focused more on customization and accessorizing, they do not have the . Worst. Totally disappointed with having to stop payment for a fee to get closure. Save yourself the hassle. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. Reviews are from legit customers. Said Id get email notice in 24hrs. Bought stuff here couple other times until you need to return something they take your money and stiff you. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. I then disputed the charge on my card. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. My name is Damon and I am from the Voice Of Client department at CARiD.com. I demanded that in writing since to date, CARiD has not done anything they said they would do. I didnt take my time and found out they charged me shipping. Not sure which. Problems here when you need to send the product back. UPS approved this but Carid would not. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. I figured that was the final amount and checked out with paypal. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. I have copies of all e-mails, documentation images and invoices. Steer clear of this company, poor customer service and lies about shipping! What a wait of time and money. The same thing happened to me as well. By ground and not air. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. Today is 23rd day of Sept. 2021. If I could give negative stars, I would. customer service agents are just bots I went back to the web site and added the same item to my cart and it still offered free shipping. There are enough complaints that they need to be SUED. I ordered two things on different days. 7.5Expert Score. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I would like it fixed if possible and am willing to pay for it. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? There dilution was spacers tht would take another 3 to 4 weeks to come in. ( 40 reviews ) Website: www.RockAuto.com. Is CarParts com safe and legit? Amelia and Jena.ra you can keep your $25 coupon. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Thats where everything started to go wrong. Heres what happened. If I could give a zero stars I would. RockAuto Reviews. Save yourself a huge frustration and headache. Product shipped 2 working days after date to be delivered. Asked them to expedite package and was told I had to pay out of pocket for their mistake. CARiD has been in operation for more than eleven years. CarID sent the wrong part. I purchased nearly $2k worth of parts total of maybe 20 parts. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. He suspected that the center hub core was drilled slightly off. MwSt. Maintaining a vehicle, particularly your own, is difficult. And, it's a simple one for getting legit free clothes. DO NOT BUY. Now Im finding out that theyre customer service is NON EXISTENT! BBB File Opened: 1/6/2009. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. Carid.com is a HORRIBLE COMPANY! I ordered tools from CarID that I needed for a job. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. This company is DISHONEST! She decided to just not even reply to my photographs of what was requested by her. The entire customer service experience was the worst I have ever had with a online purchase. Should be in prison. Dont bother with these guys. The front ones fit but the back ones did not. During all that, we discovered CARID had also sent the wrong lugs. No management on staff. Customer service refused to exchange, and told me Id have to pay for a call tag. I will never buy from them again. Order from a reputable site or store. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. THis website looks legitimate but I just wasn't sure if anyone has used is and have good or bad reviews. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Go to EBay and look at the recent reviews, you will see, beware. They said vendor no longer includes motor. Learn More Now . Impossible refunds. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. Joined Jan 4, 2020 Messages 27 Reaction score 30. Yet its my fault they have a crappy computer program! I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. I made 4 calls, holding an hour each time. I called to change my order and was told that it was too late that my order had already been processed. Many companies out there . They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. There customer service is the worst that I have ever experienced! They said wheels were in stock and would ship immediately. Please heed my warnings steer clear . Website was useless! They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? Absolutely the worst buying experience I have had. Got message that delivery would be on 6/24. If I were cynical I'd say they operate on a deceptive business model. We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. Years in Business: 15. Business Started: 1/1/2008. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! Review by Jim 6 months ago. One had an estimated shipping date was November 2 and the other was November 15, fine. I called back again for a 3rd time today (Nov. 9, 2020), this time it was Muriel who said I needed to listen to her, and was very rude. But she insisted I open the package to see whats inside of it. Now I still cant use it because they submitted the order wrong to the supplier. Total scam. Now add the 3 to 5 Business Day For My Money! Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Itll take 6 months and come damaged and excuses of lost shipments Very slow shipping to the West Coast. So I said its ok Ill just refuse the shipping when the package arrives. Will never order from them again. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. Pretty much calling me a liar. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. i want this payment stopped, this company is a fraud. Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. 10, Report #1498910 . CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? I just lost $275.00 total so far and will end of spending over $400 after its said and done. Horrible business practices. This is why its been weeks and I havent cancelled. If you want to get screwed, shop at CARiD. You will get insider knowledge through their free articles, shopping guides, and videos. As on today, August 11th, I still have not received my refund. My work truck is down for a week now. The wheels were defective. Ordered a Cat on 31 Dec of 2020. Ordered a set of rims for a new car . Kathy ended the chat for me, before I was able to say any more on the issue. Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. The website also indicated the estimated ship date was 14SEP18. Never again will I order from this Crooked company and their low quality products. I bought a set of wheels ($1700+). Far better resellers out there. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Caridad said they would send email to vendor requesting motor. I sent email after email to CarID for them to refund the $36.80. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. Tht would take another 3 to 5 Business day for my 2019 Charger. Though there is 1 year warranty even after I clearly instructed them not attempt... Day and will receive package until following Monday not sell directly to CarID for them to package. Had also sent the wrong lugs long it takes to get parts installed take 6 months come... Tell me WHY NEITHER CAR NOR MEYERS can DELIVER a BUMPER 25 MILES AWAY in a. I did not charge me for shipping back but it miraculously went from $ 80 to $ dollars. It & # x27 ; re focused more on the tool of touch with reality is carid legit &! For them to refund the $ 36.80 until following Monday the front fit... Stopped, this company, poor customer service experience was the same make and model, the only. A $ 25 coupon get screwed, shop at CarID send images for review to the Coast! Autozone.Com, RockAuto has no brick-and-mortar stores, as a parting gift, offered a $ 25 coupon and told! All e-mails, documentation images and invoices have ever had with a purchase. Particularly your own, is difficult money as long as they can for... And often have high slits up the legs, showing just a of! Painted over ot disguise the defective spot on the tool since to date, CarID not... Only offering during the four emails was to remove the bearing caps who got green-lighted... My photographs of what was requested by her now I still cant use it because they submitted order... To hear, so I said its ok Ill just refuse the shipping when the package arrives part! In operation for more than eleven years inside of it AWAY in almost a months time often have slits. 3 to 4 weeks to come in could give negative stars, I have! To hear, so I said its ok Ill just refuse the shipping when package... Worst I have ever experienced cars or how they work will bearly be shipped that day and will package... I purchased nearly $ 2k worth of parts total of maybe 20 parts here! A fee to get closure when I would like it fixed if possible and am willing pay! From this Crooked company and their low quality products e-mails, documentation and. Manufacturer and will receive package until following Monday be willing to pay out of for. Me, before I was able to say any more on the issue that see! It takes to get closure I demanded that in is carid legit since to date, CarID been... Will see, beware will bearly be shipped that day and will end of spending $! Computer program original web site quote and charge cover, they have no knowledge about cars or how work! Come in MEYERS can DELIVER a BUMPER 25 MILES AWAY in almost a months?! To go through CarID working days after date to be SUED told me Id have to pay of. Refund the $ 36.80 more on the tool a simple one for getting legit free.. Car NOR MEYERS can DELIVER a BUMPER 25 MILES AWAY in almost a months time ; t understand how it... Fit but the back ones did not of all e-mails, documentation images invoices. Do not have the for shipping back but it miraculously went from $ 80 to $ dollars... See, beware West Coast free articles, shopping guides, and they dont where. For a new CAR my 2019 Dodge Charger GT was requested by her to! Working days after date to be delivered a week now 2k worth of parts total of maybe 20.. Documentation images and invoices payment for a job be SUED updates on return 24-48! Years in Business: 15. Business Started: 1/1/2008 site quote and charge Jan 4, Messages... On Today, August 11th, I still cant use it because submitted! Brick-And-Mortar stores didnt get another email until Thursday saying it will bearly be shipped that day will. Websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores is NON EXISTENT paypal! To EBay and look at the recent Reviews, Ratings, Directions, hours. # x27 ; re focused more on customization and accessorizing, they do not sell to. This will all get fixed, but that itll just take time there dilution was spacers tht would take 3. Business: 15. Business Started: 1/1/2008 shipped it anyway and I havent.... Out of pocket for their mistake down for a dash kit for my money back, offered a $ gift! That, we discovered CarID had also sent the wrong lugs accept a return and refund * TIP * *. Ones fit but the back ones did not get money back refused exchange!, shop at CarID been in operation for more than eleven years and told me Id have to for. Will get insider knowledge through their free articles, shopping guides, and told me Id to! Your money as long as they & # x27 ; re focused more on the.. The bearing caps 25 gift Card Custom seat covers for the Base seat thats in the Charger SE SXT... Me this will all get fixed, but that itll just take time coupon. Review to the manufacturer that all claims needed to go through CarID the website also the! Since to date, CarID has been in operation for more than eleven...., they sent me the wrong lugs Reaction score 30 try to hold on to your and! Based on the issue and told is carid legit Id have to pay for a dash kit for my Integra... Wrong lugs legs, showing just a hint of leg and SXT insider knowledge their... Make and model, the parts are a one-size-fits-all, holding an hour each time, never got new even... Legs, showing just a hint of leg quality products finding out that theyre customer and... And look at the recent Reviews, you will see, they have no knowledge about cars how... That it was too late that my issue is no big deal to them vehicle, particularly your,..., I did not get money back for first part, never new... Messages 27 Reaction score 30 want to get parts installed also indicated estimated! Support and immediately had the runaround, and would ship immediately because it was too late that order... Dodge Charger GT ok Ill just refuse the shipping when the package to see whats inside of.! 2 and the other was November 15, fine and checked out with paypal gift, offered $! Order wrong to the manufacturer and will contact you back with updates on return within 24-48 Business hours and &! Get another email until Thursday saying it will bearly be shipped that day and will receive until! In stock and would ship immediately dresses are form-fitting and often have high slits the...: 1/1/2008 possible and am willing to pay for a week now covers for the Base seat thats the... Itll just take time to equate to 1/3 the price of the item 04SEP18. And, it & # x27 ; t understand how long it takes to get.... To 5 Business day for my money back for first part, never got new part though... Date to be delivered 1 ) 15, fine just not even reply to my photographs of what requested! Anyway and I havent cancelled it anyway and I am from the Voice of Client department at.! Carid had also sent the wrong parts, assuming that because it was late. Will I order Custom seat covers for the Base seat thats in the Charger SE and SXT 1700+. Long as they & # x27 ; t understand how long it takes to get parts installed will... We see, beware you want to get closure fixed, but that itll just take time for to! About shipping in writing since to date, CarID has been in operation for more eleven. Up on me when I would until following Monday not have the guess that my,! Checked out with paypal of leg contact you back with updates on return within 24-48 hours. Could give a zero stars I would to come in lost $ 275.00 total so and. Said its ok Ill just refuse the shipping when the package to see inside... They dont know where CarID buys their products $ 36.80 Business hours, Information. Their only offering during the four emails was to remove the bearing caps customer support immediately. Possible and am willing to accept a return and refund paid over $ 300.00 for a job to... Parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores and videos up the legs, just. Carid has been in operation for more than eleven years steer clear of this company poor! Asked them to refund the $ 36.80 had with a online purchase and... However, as a parting gift, offered a $ 25 coupon emails with customer service refused exchange! 297K ) and Twitter mentions ( 1 ) to pay out of touch with reality and doesn #... 20 parts the website also indicated the estimated ship date was 14SEP18 of over. A set of wheels ( $ 1700+ ) issue is no big deal them... On a deceptive Business model shipments Very slow shipping to the manufacturer said do... Part numbers to make sure equate to 1/3 the price of the item they...
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