Venture capital companies have invested in the debt collection industry too. I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". I am now searching for information on the relevant ombudsman. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. So are you actually own them $570 or this amount including a admin fee? Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. As part of this case, the Court has suppressed the names and details of consumers affected. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Robert Rough. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. The National Debt Helpline is always available on 1800 007 007. He is CeMAP qualified. It turned out that when I moved into my new apartment six months earlier, the wrong address had been added to my account. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. When the mistake was identified, my gas was reconnected and the address details were corrected. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). Beyond Debt is a trading name of DCS Group Aust. Pros. What can Panthera Finance do to collect debts. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. They called my husband at work. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. Either way Energy Australia will not help. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. owners whose time is much better spent finding and completing the next job, rather than chasing up After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. Before this, he worked in wealth management in Singapore for a number of years. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . I later emailed them with the same 'story'. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u You do realise this is an quite an old thread. hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B It is of concern as it looks like it is either a scam or identity theft. Panthera boss and part owner Jamie Hough said the investment would help. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. After a long and middling rugby playing career, Jamie now prefers to watch others playing the game from the comfort of the sofa, and is an avid pub quizzer. Collections isnt for everyone but staff are supported to achieve their goals. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). Theft happens sometimes, so it might be your fault at all. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. Over 25 years, this business evolved throughmany iterations in partnerships with Citibank,Lincoln, J. Rothschild Assurance and wasfinally sold to St. Jamess Place in 2016.The skills and experiences Simon gained overthis time formed the core values for thecreation of Panthera Multi Family Office that heco-founded with his wife Gina and brother-in-law, Robin. Commencing business operations in 2004, State Mercantile saw the establishment of what is today, Panthera Finance Group. Some debt collection firms are both contingent collectors and debt buyers. wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 But major government agencies don't necessarily fall into this category. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. "But in this particular case, not only was no hardship relief offered, but they actually sent the man a letter a couple of weeks later, threatening to take legal action if he was unable to pay the debt in full. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. We can help, and we want to help! These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. I would check the email it was sent from, then throw it into spam and block the sender. Checked for accuracy by our qualified fact-checkers and verifiers. Our team talks to people like you every single day. Help using this website - Accessibility statement. ). And, there seems to be no reason for them to change their ways. %PDF-1.6 % The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. hl7z]6x87Q.7.bY5. I'm just waiting for some sort of identity theft to pop up in my name at this point. 79 0 obj <> endobj . It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. It's really great. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. Ewon 's involvement, Energy Australia they would not provide any details and instead him. Of how to beat panthera finance 's involvement, Energy Australia claimed the bill was issued i! Useful resources for managing your debt and help you understand if you may be eligible for hardship.... 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