Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. You agree that SafeLink and its affiliates, agents, and its third-party representatives may, now or in the future, use any email address or the telephone number that you are assigned for your SafeLink Service, to contact you for any reason, regardless of whether you incur charges as a result. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. These maps are for general informational purposes only. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. The National Verifier will first try to confirm your eligibility automatically. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. 2. Current income statement from an employer or paycheck stub. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. It will not allow you to place calls to all destinations or to all countries. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. To use these plans, the consumer must purchase and redeem a service card. A Social Security statement of benefits. It determines whether consumers are eligible for Lifeline. SafeLink is a member of the Verizon family of companies. Data Services are not available in certain areas. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. Please call us first! The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). 2. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. The National Verifier will first try to confirm your eligibility automatically. 22. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. Any hearing, visual or speech impaired persons interested in requesting a service accommodation from SafeLink should call us at 1-877-799-9989 and specify the need(s) to an agent. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. SUBMIT. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. 5. Self-help service that lets you process transactions like adding airtime or checking your balance. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). SafeLink Wireless takes the security of your personal information very seriously. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. A Customers enrollment may also be cancelled upon the request of a state and/or federal authority. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. If anything is missing or device is not in like-new condition, your shipment may not be accepted. SafeLink customers need to renew their eligibility for the LifeLine Program each year. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Residents of Tribal Lands are eligible for additional Lifeline discounts. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. ADDITIONAL CASES INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL SHALL NOT BE FILED IN ARBITRATION UNTIL THE FIRST TEN HAVE BEEN RESOLVED. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Go to the National Verifier Website to create an account and enter any relevant information. What is the Affordable Connectivity Program? IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Any text message you send to a "short code" will in all likelihood not go through. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. THE SUFFICIENCY OF THIS NOTICE IS AN ISSUE TO BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY DEMAND FOR ARBITRATION. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. SafeLink does not guarantee coverage or service availability. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. Therefore, it may be safe to assume that SafeLink's offer is similar. De-Prioritization.When on the T-Mobile network, you may be de-prioritized as compared to T-Mobile customers, and if more than 40GB of data is used, you may be further de-prioritized. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. You can submit applications and proof documents by mail to the address below. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. 9. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). SafeLink Services are non-refundable. You can ascertain that you meet the ACP's eligibility criteria through the National Verifier. Follow the voice prompts until you are connected to a live customer service agent. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Unfortunately, most 5G phones are considered more advanced, as such the chances of receiving a SafeLink free 5G . You can't take your qualification for a free government tablet for granted. To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. Unlocking Policy How To Set Up Your National Verifier (NV) Account. Unlimited Free Text Messaging SafeLink does not allow international text messages. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. Safelink Privacy Policy, please refer to our website at SafeLink.com is not for! Eligibility automatically compliance with federal and state requirements consumers may also be cancelled upon the request a! Eligibility criteria through the NV launch email lists to communicate with service providers about launch specific information and! 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